VEWSmart FAQ Video Playlist

The VEWsmart device says the server is unresponsive. What do I do?

After working closely with Amazon, we have managed to help them resolve the issue with Alexa. If you have this notification then please reset your devices and reconnect them. There is no need to delete them out of the app, they will reconnect again with the same name. We apologise for any inconvenience caused for this issue. This was an Amazon Alexa issue. Thank you for your patience.

Is my smart home device compatible?

Note: The Alexas must have the built-in Zigbee smart home hub connection.If you have an Alexa, please check the base of the Alexa. The compatible Alexas will feature the word “Zigbee” on the base. 

The list below is some of the compatible devices but we recommend you check on Amazon before ordering. 

  • Amazon Echo Studio
  • Amazon Echo 4th generation (smart home hub)
  • Amazon Plus 1st, 2nd and 3rd generation
  • Amazon Show 2nd generation (smart home hub – does not include show 8 2nd generation)
  • Amazon Echo Show 3rd generation
  • Philips Hue
Do I have the correct equipment?

You will need to ensure you are using a VEWsmart driver and not a standard lighting driver. The smart driver codes are:-

  • K10-1220Z
  • K10-1230Z
  • K10-1250Z
My lights still will not connect. What should I do next?
  • Reset your lights by flicking the light switch they are connected to on/off 3 times and leave in an off position.
  • You should have noticed a flashing pattern which can be found here, which means they are setting.
  • Open the Alexa app and follow the instructions until you discover lights.
  • Click on discover lights and immediately after switch the light switch to an on position.
Alexa is still not able to discover the devices after resetting the lights. What should I do?

If the lights are not flashing when Alexa is searching, please check you have the correct Alexa. See question 1.

If the lights are flashing when Alexa is searching, repeat the reset using the light switch.

How do I reset a VEWsmart driver?
  1. Start with the light in the on position
  2. Turn the light off and on three times
  3. The light will flash to show the driver has reset (see the video for sequence)
  4. If the light is flashing constantly it is in the wrong pairing mode. To correct this, turn the driver off, then on and off three times.
  5. You are now ready for your Amazon Alexa to search for your light

Are the devices connected to the same Wi-Fi router?

It is important to ensure that all the devices you are attempting to control are linked to the same WiFi network.

If your devices are attached to a WiFi booster these must all go back to the same network.

Are you using the correct app?

When connecting the VEWsmart driver, it is important to use the Amazon Alexa or Philips Hue app.

The VEWsmart app will not work for this installation.

What do I do if there is a power cut?

If you experience a power cut or electrics lose power, you will need to turn all smart drivers off and on three times and reconnect.

Your Amazon Alexa will say that no devices have been found but they will appear in the Alexa app.

How to set up lighting groups on the Amazon Alexa?
  1. Open the Alexa app, ensuring you have at least 3 lights synced with your Alexa
  2. Click the settings icon at the bottom right of the screen
  3. Click the plus at the top right of the screen
  4. Click add group
  5. Name the group of lights
  6. Click next
  7. Select the lights that you wish to add to the group
  8. Click save
  9. Click on the group
  10. Check each individul light
  11. And the entire group
  12. Test the group using voice commands
  13. “Alexa, turn off *chosen name” lights”
  14. “Alexa, turn on *chosen name* lights”
  15. “Alexa, turn *chosen name* lights to 20%”

How to connect VEWsmart home system to an Amazon Alexa
  1. Open the Alexa app
  2. Click the settings icon at the bottom right of the screen
  3. Click add device
  4. Select light
  5. Scroll to the bottom of the list and select other
  6. Click discover devices
  7. Whilst Alexa is discovering, add power to the VEWsmart driver and light
  8. When the light is discovered, it will flash on and off
  9. Wait until the screen says “1 light discoverd” then click done
  10. The device will now be in the lights category
  11. Click on the lights icon
  12. Select first light
  13. Click on the cog in the top right hand corner of the screen
  14. Click edit name
  15. Name your light
  16. Click the back arrow
  17. Test the app by turning the light on and off using the dimmer bar
  18. Finally, test the voice command functions – “Alexa, turn off the *name* light”

How to link Philips Hue to Google Home for VEWsmart
  1. Open the Google Home app
  2. Click the add button
  3. Select set up device
  4. Click have something already set up? section
  5. Click the search icon in the top right corner
  6. Start typing Philips Hue
  7. Select Philips Hue when it appears
  8. This will redirect to a web page
  9. Your Philips Hue account is now linking to your Google Home account
  10. To control the lights using the Google Home, select the light
  11. Click add to a room
  12. Select where the light will be located in your home
  13. Click next
  14. Click done
  15. In order to control the light, select it in the main menu
  16. Here you can test the controls on your mobile device
  17. Or using voice commands -“Okay Google, switch off the *chosen name* lights” or “okay Google, switch the *chosen name* lights to 50%”

How to set up your Google Home for VEWsmart
  1. Open the Philips Hue app
  2. Click the settings tab
  3. Select light setup
  4. Click add light
  5. Click search
  6. Add power to the light
  7. The light will flash once it has been discovered
  8. Click the i icon
  9. Name your light

I am still having issues. What should I do now?

Please call Customer services between 8am-4.30pm Monday to Friday on +44 (0)1302 238129 or email us anytime on [email protected].


Customer Services